Privacy Policy
Last updated: October 24, 2026
1. What we collect
Account info you provide (name, email, optional phone, profile photo); content you create (messages, events, expenses, documents, recordings, professional notes); minor children's information you choose to enter (first name, date of birth, allergies, school) for parenting coordination; payment metadata processed by Stripe (we never see full card numbers); device identifiers (push notification tokens, app version, OS); basic operational telemetry (sign-in events, error reports) needed to run the service; and, when you use location-enabled custody-exchange features, precise or approximate device location, including latitude, longitude, accuracy and capture time, as described below.
2. How we use it
To operate the service, secure your account, deliver notifications, process payments, generate court-ready reports you request, run AI tone analysis on messages you send through our composer, and improve the product. We do not sell your personal information. We do not use your content to train third-party AI models. Tone analysis runs on Lovable AI Gateway providers (Google Gemini / OpenAI) and is governed by their no-training enterprise terms.
3. Call recordings
If you start a recorded call, all participants are notified in-app and must consent before the recording begins. Recordings are encrypted at rest, retained for the period configured by your Circle (default 90 days, max 1 year for Pro), and then permanently deleted. Court-export downloads include a chain-of-custody manifest.
4. Device permissions
Camera and microphone are requested only when you start or join a call. Photo library is requested only when you upload a document. Push notifications are requested after sign-in so we can deliver message, call, and reminder alerts. Location permission is requested for location-enabled custody-exchange features. Optional live exchange sharing in the installed app uses background location permission to continue while the app is in the background or the screen is locked. You can deny or revoke permissions in your device settings; location-dependent features will then be unavailable.
4a. Location during custody exchanges
CoParent Circle, LLC collects and stores precise or approximate location when you enable location sharing for a custody exchange or use a location-based exchange check-in or emergency location snapshot. We use this data to share your progress with the other parent, record check-ins and arrival at the exchange location, and support exchange safety features. Optional live sharing in the installed app collects location even when the app is in the background or the screen is locked, during the exchange you explicitly start. Live sharing stops when you turn it off or complete the exchange; background tracking also automatically stops at the end of the scheduled exchange window plus a 15-minute grace period, or after four hours, whichever comes first. You can revoke location access in your device settings at any time. Saved location records remain part of the exchange record and follow the retention and deletion practices described in this policy; stopping sharing does not itself delete previously saved records. Location records are accessible only through authorized access to the exchange, including the other parent and professionals with the appropriate case permissions, and our service providers process them to operate the service. We do not sell location data or use it for advertising or advertising tracking.
5. Sharing
Content inside a Circle is shared only with the co-parents and invited professionals you grant access to. Subprocessors: Lovable Cloud (Supabase) for data hosting, Stripe for payments, Daily.co for video calls, Cloudflare for delivery, Google/OpenAI for AI features. The full list lives on our Security page.
5a. Text messages (SMS)
CoParent Circle, LLC offers optional family text messaging for solo-parent families on the Family plan. When a family uses this feature, we collect the co-parent's phone number, the content of messages sent and received, and delivery status, solely to deliver the messages the parent chooses to send. The co-parent opts in by replying YES from their own phone after reading a consent page, and can opt out at any time by replying STOP. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Messages are carried by Twilio as our messaging provider.
6. Retention & deletion
You can delete your entire account at any time from Settings → Account → Delete my account. Deletion is immediate and irreversible; subscriptions are cancelled, profile and owned data are removed, and shared content authored by you is anonymized to 'Removed user'. Backups roll off within 30 days.
7. Your rights (GDPR / CCPA)
Access, export (machine-readable JSON via support), correction, deletion, restriction, and objection. EU/UK residents may lodge a complaint with their supervisory authority. California residents have the right to know, delete, correct, and opt out of sale (we do not sell). Email privacy@thecoparentcircle.com.
8. Children
The service is intended for adults 18+. We do not knowingly collect personal information directly from children under 13. Information about minor children entered by their parents is used solely to coordinate parenting and is protected with the same safeguards as parent data. If you believe a child has signed up directly, contact us and we will delete the account.
9. International transfers
We process data in the United States and the European Union. Cross-border transfers from the EU/UK rely on the Standard Contractual Clauses.
10. Security
Encryption in transit (TLS 1.2+) and at rest (AES-256). Row-level security isolates each Circle. Audit logs record sensitive actions. See the Security page for details and how to report vulnerabilities.
11. Changes
We will post the updated date at the top of this page and notify you in-app for material changes.
12. Contact
Privacy questions: privacy@thecoparentcircle.com. Data Protection Officer: dpo@thecoparentcircle.com.
This policy is provided for transparency about our current practices. We recommend reviewing it with qualified counsel for your jurisdiction before relying on it as a binding legal document.